The article explores how this acquisition supports our continued focus on workflow modernization, data and AI, areas where government agencies are actively investing to improve outcomes and efficiency.

Read the article here: https://www.govtech.com/biz/libera-buys-civicore-in-case-management-tech-deal

Boston, MA and Jamestown, NY – January 15, 2025 – Libera, Inc. (“Libera”), a portfolio company of Tideshift Capital Group (“Tideshift”) and an industry leading provider of Case Management and Vocational Rehabilitation solutions, today announced that it has acquired the divested asset of CiviCore  from Neon One (the “Company”). CiviCore is a Denver, Colorado-based provider of cloud-based case management solutions, data analytics, mentoring, and grant tracking for hundreds of State and Local Government agencies, departments and non-profit companies servicing Courts, Law Enforcement, Education, Health and Human Services, Child Services and more.  

“We are thrilled to welcome the CiviCore team to the Libera family.  The addition of the cloud native customer case management solutions from CiviCore will help fortify the Libera inFormed platform, while enabling the ability to serve local Government verticals in addition to Vocational Rehabilitation and Employment services,” shared Mike Wons CEO of Libera. “CiviCore will enable Libera to continue its journey of providing the industry’s best most modern case management solutions platform with a laser focus on successful outcomes for State and Local Government agencies and those that interact with the agencies.” 

For more than 30 years, Libera has been at the forefront of vocational rehabilitation technology. As a leading Government Cloud (GovCloud) native SaaS provider, Libera specializes in delivering Case Management Solutions in the highly regulated, complex GovTech environment for US State and Local Agencies and Territories. Libera’s customers consist of agencies involved in Vocational Rehabilitation (VR) and the Business Enterprise Program (BEP) with solutions used by the Department of Labor, the Department of Economic Development and the Health and Human Services agencies. Libera provides  end-to-end ERP solutions that automate the services of agencies to capture data, manage compliance, and automate complex workflows. 

The solutions are used to provide needed services to the developmentally disabled which number more than 46 million people in the US. The solution is innovative and allows the user to audit and track the workflows and tasks within the process which is usually guided by external (regulatory) and internal rules. Libera’s innovative technology solutions enable customers to enhance their service to program participants, improve staff efficiency and productivity, and drive the digital transformation of their agencies. 

 “Joining the Libera family marks a new chapter for CiviCore after nearly two and a half decades of serving the social sector with innovative technology solutions,” said Keith Reed, CEO of Neon One. “Neon One plans to work with Libera to help CiviCore’s customers transition smoothly and continue to transform in this new era of technology.” 

The acquisition of CiviCore is part of a broader strategy that Libera first embarked upon in partnership with Tideshift Capital Group. Together with Tideshift, Libera continues to execute on its strategic vision and broaden its service offerings across verticals for state agencies and departments, municipalities, and non-profits across the United States and Canada. 

Himanshu Gandhi, Managing Partner at Tideshift, commented, “CiviCore is a strong strategic fit for Libera. As states and municipalities begin to invest in automated workflows, staff efficiency and data initiatives, Libera’s unmatched ability to deploy case management solutions, analytics and AI is of ever-increasing value. This acquisition adds a customer-centric team and expands Libera’s ability to deliver industry-leading case management solutions and enhanced value to its customers.” 

Financial terms and conditions of the transaction were not disclosed. 

About Libera 

Libera is a leader in Case Management Solutions software platform for Government Agencies that serve citizens in need, with a specific focus on WIOA programs, and adjacent public and private markets. Libera’s next generation SaaS platform is the only out-of-the-box, market-driven SaaS solution in its segment. The company’s software and services enable state agencies to provide best-in-class case management practices to their users, while at the same time strictly following ever-changing compliance standards for federal reporting and reimbursement. For more information, visit www.libera.com. 

About Neon One 

Neon One is a technology platform designed to support nonprofits and social organizations. It provides unified solutions for fundraising, community building, and program operations, empowering small to mid-sized organizations to enhance their impact and inspire generosity through integrated technology.  

About Tideshift 

Headquartered in Boston, Tideshift Capital Group is a private investment firm focused on acquiring and scaling lower middle-market businesses across software, services and industrials. The firm targets attractive investment opportunities in North America through buyouts, corporate carve-outs, and majority equity positions in companies in transition. By blending decades of investment and operational experience, Tideshift is shifting investment dynamics to drive superior returns. The firm’s approach is grounded in product-led growth, embedding data and AI capabilities, and leveraging its Alpha team of engineers, sales, and marketing professionals to create impact velocity. 

Empower your team. Automate the rest.

Vocational Rehabilitation (VR) agencies face growing challenges—rising caseloads, ongoing staffing shortages, and ever-changing compliance requirements. Counselors are often caught between managing paperwork and supporting clients through assessments, training, job placement, and retention.

Libera and SaraWorks have partnered to bring necessary change.

By integrating Libera’s trusted inFormed case management system (CMS) with SaraWorks’ consolidated communication platform, agencies can automate repetitive administrative work—freeing counselors to focus on helping clients achieve meaningful employment outcomes.

Libera, in business for more than three decades, with its new GovCloud native inFormed CMS solution has helped streamline case management, driving efficiency and accuracy within the client record. The inFormed CMS, now fully hosted in GovCloud, helps agencies streamline workflows, ensure compliance, and make data-driven decisions faster. The result: lower operational costs, better staff productivity, and improved outcomes for clients.

Now, with SaraWorks fully integrated, inFormed takes automation to the next level.

Documents such as eligibility confirmations, Pre-ETS verifications, and wage records can now be automatically requested, received, and organized directly within the system—reducing manual follow-up and ensuring compliance from the start. Together, the two systems boost engagement, accuracy, and efficiency across every stage of the VR client journey.

“The combination of SaraWorks and Libera inFormed automates a wider range of repetitive tasks, freeing up caseworker time. This helps agencies overcome staff shortages and handle larger caseloads more effectively.” — Mike Wons, CEO, Libera

How Libera + SaraWorks Strengthen VR Agencies

Manage All Client Communication in One Secure Platform

Strike platform juggling from your to-do list. SaraWorks provides a single, HIPAA- and NIST-compliant space for all communication: automated or manual emails, text messages, video meetings, appointment reminders, surveys, and document uploads.

Simplify Document Collection and Compliance

Together, inFormed and SaraWorks streamline communication and documentation processes, reducing manual effort and helping agencies meet RSA-911 reporting requirements with confidence.

Keep Every Team Connected

Field staff, front-office teams, and employer partners stay in sync with real-time, compliant communication tools that drive engagement and accountability across your agency.

End the Day on Time

With case notes automatically logged and synced from SaraWorks to inFormed, counselors can leave work without the burden of evening documentation. In one agency, this platform delivered the productivity of 65 full-time employees at the cost equivalent of seven.

“VR counselors have always been the heroes of this work. With SaraWorks keeping communication organized and synced to inFormed, they gain the clarity and time they need to create an even bigger impact for the people they serve.” — Cody Dixon, VP, SaraWorks

Experience the Difference

See how Libera and SaraWorks can help your agency work smarter, communicate seamlessly, and achieve better outcomes. Book a demo today

“Mike’s capabilities and past leadership success in leveraging product innovation and developing high-performing sales teams at scale for Private, Public and Not-for-Profit enterprise companies aligns well with our investment thesis, and we believe his leadership will propel the Company to new heights in its core and adjacent markets,” said Himanshu Gandhi, Co-Founder & Managing Partner at Tideshift Capital Group. “We look forward to partnering with Mike and the rest of the team to support Libera in delivering new products and increased value to customers as it enhances its next-gen SaaS platform with AI and data-driven analytics. We can’t wait to see what Mike will achieve at Libera.”

Bringing more than 25 years of deep GovTech industry knowledge and scaling software businesses through product-led growth, Mike joins Libera from GovTech Strategy Advisors, where he served as Managing Partner and COO/CFO/CAO for PE-backed GovTech businesses. His wealth of experience in GovTech includes previous positions as CTO for the State of Illinois, as well as serving in President and “C” level roles for multiple GovTech – 100 leading companies. His contributions, paired with an empathic approach to leadership and customer relationships, have led to consistently delivering sustainable double-digit recurring revenue growth year-over-year for the past ten years.

Among Wons’ top priorities in his new role will be accelerating growth through Libera’s innovation in its core platform and the development of AI and data intelligence capabilities. Additionally, he is committed to building on the Company’s customer-centric culture with one focus in mind, helping make the complexity of government agencies simple, modern, and secure for its constituents and improving the lives of the individuals and communities they serve.

“I’m excited to work with Libera’s leadership team, employees, Tideshift, and our valued customers to drive future growth. Libera is at the intersection of industry leading vocational rehabilitation and case management capabilities for Government agencies providing important needed services for citizens,” said Michael Wons. “Libera’s modern, cloud native horizontal platform offering, along with its portfolio of vertically specific configurable case management solutions, is sorely needed in the Government Technology space and what agencies and departments are looking for to help solve complex processes and federal reporting requirements.”

About Libera

Libera is a leader in Case Management Solutions software platform for Government Agencies that serve citizens in need, with a specific focus on WIOA programs, and adjacent public and private markets. Libera’s next generation SaaS platform is the only out-of-the-box, market-driven SaaS solution in its segment. The company’s software and services enable state agencies to provide best-in-class case management practices to their users, while at the same time strictly following ever-changing compliance standards for federal reporting and reimbursement. For more information, visit www.libera.com.

About Tideshift

Headquartered in Boston, Tideshift Capital Group is a private investment firm that has been purpose-built to acquire data-rich, growth-focused vertical software and tech-enabled services businesses in the lower-middle market. With a sector-focused approach, the firm targets attractive investment opportunities in North America through buyouts, corporate carve-outs, and majority equity positions in companies in transition. By leveraging the firm’s unique heritage blending investment and operational experience, Tideshift’s distinctive approach propels value creation and is grounded in product-led growth, embedding AI and data to target whitespace opportunities. Tideshift is further differentiated in its ability to deploy an extensive network of engineering, AI, sales, and marketing resources at scale to create impact velocity. ore!