The article explores how this acquisition supports our continued focus on workflow modernization, data and AI, areas where government agencies are actively investing to improve outcomes and efficiency.

Read the article here: https://www.govtech.com/biz/libera-buys-civicore-in-case-management-tech-deal

Libera is excited to host the Elevate VR Conference in Chicago during the week of August 31, 2026. Elevate VR is designed to bring together leaders from vocational rehabilitation agencies and the broader VR community for a focused week of connection, learning, and practical takeaways. It’s an opportunity to step out of the day-to-day, connect with peers, and leave with ideas you can bring back to your team.

Elevate VR will feature a mix of sessions led by members of the VR community, alongside a number of presentations from Libera. Together, the sessions will focus on what agencies are working through right now and what’s next—especially as technology and reporting continue to evolve. Expect practical conversations, shared lessons learned, and examples of how teams are strengthening workflows, improving data quality, and getting more value from analytics and reporting.

Whether you’re attending to learn from peers, share what’s working in your program, or get a clearer view of new technology advancements, Elevate VR is designed to be collaborative and useful. We look forward to welcoming you in Chicago during the week of August 31, 2026.

Libera will be at the CSAVR Spring 2026 Conference, and we’re looking forward to being in Washington, DC with VR leaders and partners from across the country. CSAVR is one of the best chances each year to reconnect with customers, meet new faces in the VR community, and have real conversations about what agencies are focused on right now.

This year’s agenda includes timely topics like RSA updates and AI, and we’re especially interested in hearing how teams are approaching modernization, compliance, and day-to-day workload. Our team will be sharing what’s new with Libera’s inFormed platform and talking through practical ways agencies use it to simplify casework, strengthen reporting, and support consistent service delivery.

Whether you’re already working with Libera or you’re taking a fresh look at VR case management options, we’d love to connect. Want to meet up during the conference? Contact us to schedule time with our team—we’d be happy to find a slot and learn more about your priorities.

Boston, MA and Jamestown, NY – January 15, 2025 – Libera, Inc. (“Libera”), a portfolio company of Tideshift Capital Group (“Tideshift”) and an industry leading provider of Case Management and Vocational Rehabilitation solutions, today announced that it has acquired the divested asset of CiviCore  from Neon One (the “Company”). CiviCore is a Denver, Colorado-based provider of cloud-based case management solutions, data analytics, mentoring, and grant tracking for hundreds of State and Local Government agencies, departments and non-profit companies servicing Courts, Law Enforcement, Education, Health and Human Services, Child Services and more.  

“We are thrilled to welcome the CiviCore team to the Libera family.  The addition of the cloud native customer case management solutions from CiviCore will help fortify the Libera inFormed platform, while enabling the ability to serve local Government verticals in addition to Vocational Rehabilitation and Employment services,” shared Mike Wons CEO of Libera. “CiviCore will enable Libera to continue its journey of providing the industry’s best most modern case management solutions platform with a laser focus on successful outcomes for State and Local Government agencies and those that interact with the agencies.” 

For more than 30 years, Libera has been at the forefront of vocational rehabilitation technology. As a leading Government Cloud (GovCloud) native SaaS provider, Libera specializes in delivering Case Management Solutions in the highly regulated, complex GovTech environment for US State and Local Agencies and Territories. Libera’s customers consist of agencies involved in Vocational Rehabilitation (VR) and the Business Enterprise Program (BEP) with solutions used by the Department of Labor, the Department of Economic Development and the Health and Human Services agencies. Libera provides  end-to-end ERP solutions that automate the services of agencies to capture data, manage compliance, and automate complex workflows. 

The solutions are used to provide needed services to the developmentally disabled which number more than 46 million people in the US. The solution is innovative and allows the user to audit and track the workflows and tasks within the process which is usually guided by external (regulatory) and internal rules. Libera’s innovative technology solutions enable customers to enhance their service to program participants, improve staff efficiency and productivity, and drive the digital transformation of their agencies. 

 “Joining the Libera family marks a new chapter for CiviCore after nearly two and a half decades of serving the social sector with innovative technology solutions,” said Keith Reed, CEO of Neon One. “Neon One plans to work with Libera to help CiviCore’s customers transition smoothly and continue to transform in this new era of technology.” 

The acquisition of CiviCore is part of a broader strategy that Libera first embarked upon in partnership with Tideshift Capital Group. Together with Tideshift, Libera continues to execute on its strategic vision and broaden its service offerings across verticals for state agencies and departments, municipalities, and non-profits across the United States and Canada. 

Himanshu Gandhi, Managing Partner at Tideshift, commented, “CiviCore is a strong strategic fit for Libera. As states and municipalities begin to invest in automated workflows, staff efficiency and data initiatives, Libera’s unmatched ability to deploy case management solutions, analytics and AI is of ever-increasing value. This acquisition adds a customer-centric team and expands Libera’s ability to deliver industry-leading case management solutions and enhanced value to its customers.” 

Financial terms and conditions of the transaction were not disclosed. 

About Libera 

Libera is a leader in Case Management Solutions software platform for Government Agencies that serve citizens in need, with a specific focus on WIOA programs, and adjacent public and private markets. Libera’s next generation SaaS platform is the only out-of-the-box, market-driven SaaS solution in its segment. The company’s software and services enable state agencies to provide best-in-class case management practices to their users, while at the same time strictly following ever-changing compliance standards for federal reporting and reimbursement. For more information, visit www.libera.com. 

About Neon One 

Neon One is a technology platform designed to support nonprofits and social organizations. It provides unified solutions for fundraising, community building, and program operations, empowering small to mid-sized organizations to enhance their impact and inspire generosity through integrated technology.  

About Tideshift 

Headquartered in Boston, Tideshift Capital Group is a private investment firm focused on acquiring and scaling lower middle-market businesses across software, services and industrials. The firm targets attractive investment opportunities in North America through buyouts, corporate carve-outs, and majority equity positions in companies in transition. By blending decades of investment and operational experience, Tideshift is shifting investment dynamics to drive superior returns. The firm’s approach is grounded in product-led growth, embedding data and AI capabilities, and leveraging its Alpha team of engineers, sales, and marketing professionals to create impact velocity. 

Empower your team. Automate the rest.

Vocational Rehabilitation (VR) agencies face growing challenges—rising caseloads, ongoing staffing shortages, and ever-changing compliance requirements. Counselors are often caught between managing paperwork and supporting clients through assessments, training, job placement, and retention.

Libera and SaraWorks have partnered to bring necessary change.

By integrating Libera’s trusted inFormed case management system (CMS) with SaraWorks’ consolidated communication platform, agencies can automate repetitive administrative work—freeing counselors to focus on helping clients achieve meaningful employment outcomes.

Libera, in business for more than three decades, with its new GovCloud native inFormed CMS solution has helped streamline case management, driving efficiency and accuracy within the client record. The inFormed CMS, now fully hosted in GovCloud, helps agencies streamline workflows, ensure compliance, and make data-driven decisions faster. The result: lower operational costs, better staff productivity, and improved outcomes for clients.

Now, with SaraWorks fully integrated, inFormed takes automation to the next level.

Documents such as eligibility confirmations, Pre-ETS verifications, and wage records can now be automatically requested, received, and organized directly within the system—reducing manual follow-up and ensuring compliance from the start. Together, the two systems boost engagement, accuracy, and efficiency across every stage of the VR client journey.

“The combination of SaraWorks and Libera inFormed automates a wider range of repetitive tasks, freeing up caseworker time. This helps agencies overcome staff shortages and handle larger caseloads more effectively.” — Mike Wons, CEO, Libera

How Libera + SaraWorks Strengthen VR Agencies

Manage All Client Communication in One Secure Platform

Strike platform juggling from your to-do list. SaraWorks provides a single, HIPAA- and NIST-compliant space for all communication: automated or manual emails, text messages, video meetings, appointment reminders, surveys, and document uploads.

Simplify Document Collection and Compliance

Together, inFormed and SaraWorks streamline communication and documentation processes, reducing manual effort and helping agencies meet RSA-911 reporting requirements with confidence.

Keep Every Team Connected

Field staff, front-office teams, and employer partners stay in sync with real-time, compliant communication tools that drive engagement and accountability across your agency.

End the Day on Time

With case notes automatically logged and synced from SaraWorks to inFormed, counselors can leave work without the burden of evening documentation. In one agency, this platform delivered the productivity of 65 full-time employees at the cost equivalent of seven.

“VR counselors have always been the heroes of this work. With SaraWorks keeping communication organized and synced to inFormed, they gain the clarity and time they need to create an even bigger impact for the people they serve.” — Cody Dixon, VP, SaraWorks

Experience the Difference

See how Libera and SaraWorks can help your agency work smarter, communicate seamlessly, and achieve better outcomes. Book a demo today

“Mike’s capabilities and past leadership success in leveraging product innovation and developing high-performing sales teams at scale for Private, Public and Not-for-Profit enterprise companies aligns well with our investment thesis, and we believe his leadership will propel the Company to new heights in its core and adjacent markets,” said Himanshu Gandhi, Co-Founder & Managing Partner at Tideshift Capital Group. “We look forward to partnering with Mike and the rest of the team to support Libera in delivering new products and increased value to customers as it enhances its next-gen SaaS platform with AI and data-driven analytics. We can’t wait to see what Mike will achieve at Libera.”

Bringing more than 25 years of deep GovTech industry knowledge and scaling software businesses through product-led growth, Mike joins Libera from GovTech Strategy Advisors, where he served as Managing Partner and COO/CFO/CAO for PE-backed GovTech businesses. His wealth of experience in GovTech includes previous positions as CTO for the State of Illinois, as well as serving in President and “C” level roles for multiple GovTech – 100 leading companies. His contributions, paired with an empathic approach to leadership and customer relationships, have led to consistently delivering sustainable double-digit recurring revenue growth year-over-year for the past ten years.

Among Wons’ top priorities in his new role will be accelerating growth through Libera’s innovation in its core platform and the development of AI and data intelligence capabilities. Additionally, he is committed to building on the Company’s customer-centric culture with one focus in mind, helping make the complexity of government agencies simple, modern, and secure for its constituents and improving the lives of the individuals and communities they serve.

“I’m excited to work with Libera’s leadership team, employees, Tideshift, and our valued customers to drive future growth. Libera is at the intersection of industry leading vocational rehabilitation and case management capabilities for Government agencies providing important needed services for citizens,” said Michael Wons. “Libera’s modern, cloud native horizontal platform offering, along with its portfolio of vertically specific configurable case management solutions, is sorely needed in the Government Technology space and what agencies and departments are looking for to help solve complex processes and federal reporting requirements.”

About Libera

Libera is a leader in Case Management Solutions software platform for Government Agencies that serve citizens in need, with a specific focus on WIOA programs, and adjacent public and private markets. Libera’s next generation SaaS platform is the only out-of-the-box, market-driven SaaS solution in its segment. The company’s software and services enable state agencies to provide best-in-class case management practices to their users, while at the same time strictly following ever-changing compliance standards for federal reporting and reimbursement. For more information, visit www.libera.com.

About Tideshift

Headquartered in Boston, Tideshift Capital Group is a private investment firm that has been purpose-built to acquire data-rich, growth-focused vertical software and tech-enabled services businesses in the lower-middle market. With a sector-focused approach, the firm targets attractive investment opportunities in North America through buyouts, corporate carve-outs, and majority equity positions in companies in transition. By leveraging the firm’s unique heritage blending investment and operational experience, Tideshift’s distinctive approach propels value creation and is grounded in product-led growth, embedding AI and data to target whitespace opportunities. Tideshift is further differentiated in its ability to deploy an extensive network of engineering, AI, sales, and marketing resources at scale to create impact velocity. ore!

In this second post of our series, Transforming Vocational Rehabilitation Through Analytics, we explore how analytics tools can simplify RSA compliance, mitigate risks, and empower your agency to focus on delivering impactful services.

The High Stakes of RSA Compliance

RSA 911 reporting is a critical requirement for VR agencies. It captures data about services provided, client outcomes, and agency operations to ensure accountability and transparency. However, the stakes are high:

• Risk of Corrective Actions: Errors in reporting can trigger corrective action plans, requiring additional time and resources to address.
• Funding Jeopardy: Non-compliance risks delayed or reduced federal funding, directly impacting your agency’s ability to deliver services.
• Operational Disruption: Manual processes and inadequate tools can lead to inefficiencies, frustration, and staff burnout.

How Analytics Simplifies RSA 911 Reporting

The good news? Analytics tools, like Libera’s data intelligence module, are transforming how VR agencies approach compliance. By automating processes, providing real-time insights, and identifying issues proactively, agencies can confidently meet RSA requirements. Here’s how:

1. Automated Data Validation

Analytics tools streamline data validation by automatically flagging inconsistencies, missing fields, and other errors before submission. This ensures your RSA 911 report is accurate and complete the first time.

2. Proactive Issue Identification

Rather than waiting for issues to arise post-submission, analytics tools allow agencies to run preemptive checks. For example, if data on service provision trends doesn’t align with expected outcomes, the system alerts staff, enabling corrective action before submission.

3. Simplified Tracking and Auditing

With real-time dashboards, agencies can easily track compliance metrics, monitor submission statuses, and review historical data. This transparency makes audits and corrective actions less burdensome.

4. Actionable Insights for Continuous Improvement

Beyond compliance, analytics tools provide insights into the underlying causes of errors, such as data entry gaps or inconsistencies in service reporting. This empowers agencies to address root issues and improve processes over time.

Real-World Examples: Analytics in Action

Let’s look at how analytics tools can proactively address compliance gaps:

• Case Example 1: An agency noticed recurring errors in vendor service data. With Libera’s analytics module, they identified discrepancies in tax ID entries and resolved the issue across all records, preventing future compliance risks.
• Case Example 2: A supervisor used analytics to review trends in case movement. By identifying unusual patterns in closure statuses, they discovered missing documentation in several cases and rectified it before the next RSA submission.
• Case Example 3: During a pre-submission check, analytics flagged missing demographic data for a subset of clients. The agency resolved the gaps in hours instead of days, avoiding a submission delay.

Learn more about DARE, our RSA 911 compliance tool

Why Libera’s Analytics Tools Are Different

Libera’s data intelligence module is designed specifically for VR agencies, combining ease of use with powerful functionality:

• Comprehensive Validation Checks: Ensure every RSA requirement is met with automated tools that catch errors before they occur.
• Customizable Dashboards: Monitor compliance metrics in real time with clear, intuitive visualizations.
• Seamless Integration: Our analytics tools work with your existing case management systems, reducing friction and improving efficiency.

Confidence in Compliance, Freedom to Focus

With the right analytics tools, RSA compliance doesn’t have to be a daunting challenge. Libera’s solutions empower agencies to focus on what truly matters—providing life-changing services to clients—while staying confident in their compliance processes.

Want to learn more? Join us for a 30-minute webinar, Transforming Vocational Rehabilitation Through Analytics.

Join us for a 30-minute webinar on Friday, March 21st, 2025 at 1:00 PM ET! Discover how Libera’s analytics experts can help your agency harness data to ensure compliance, optimize operations, improve outcomes, and advocate for funding success. Register below to learn more!

If you missed our recent 30-minute webinar, Unlocking the Power of AI: Discover the Future of Vocational Rehabilitation Agencies, you still have a chance to access this insightful session. Led by Libera’s AI experts, the webinar explores how artificial intelligence can revolutionize operations for VR agencies.

In this webinar, we covered:

• An introduction to AI and its relevance to vocational rehabilitation.
• Real-world examples of how AI-driven tools enhance workflows, optimize decision-making, and improve service delivery.
• How AI can empower the clients you serve, from tailored job opportunities to skill assessments.
• Libera’s AI strategy and an exclusive look at future AI-powered features designed for VR agencies.

Why Watch the Recording?
This expert-led session is packed with actionable insights to help your agency:

• Boost productivity by automating time-consuming processes.
• Gain data-driven insights to enhance decision-making.
• Better support clients through personalized, AI-powered tools.

Access the Webinar Recording Now!
Fill out the form below to unlock the full webinar recording and explore the future of AI in vocational rehabilitation.

Don’t miss this opportunity to discover how AI can transform your agency’s workflows and client outcomes.

This post kicks off our 8-week blog series, “Transforming Vocational Rehabilitation Through Analytics,” where we’ll explore how data analytics empowers agencies to make smarter decisions, achieve compliance, and improve outcomes.

The Growing Importance of Analytics in VR

Analytics is no longer a luxury; it’s a necessity. As VR agencies navigate complex reporting requirements, operational hurdles, and funding constraints, data has become the key to unlocking better performance and stronger advocacy. Here’s why analytics matter more than ever:

1. Ensuring RSA Compliance

For VR agencies, RSA compliance is non-negotiable. The RSA 911 report requires precise data collection, validation, and submission. Missing the mark can lead to corrective actions, inefficiencies, or even funding risks. With analytics, agencies can automate compliance checks, flag issues proactively, and ensure every submission meets federal standards.

2. Improving Operations and Efficiency

Operational efficiency is the backbone of any successful VR agency. By leveraging analytics, agencies can monitor caseloads, track service trends, and optimize workflows to maximize resources. Data-driven insights help identify bottlenecks, prioritize high-impact activities, and ensure clients receive timely, effective support.

3. Showcasing Agency Success for Increased Funding

Securing funding requires more than a compelling narrative—it requires data to back it up. Analytics allows agencies to measure success, track progress, and share evidence-based results with stakeholders. From closure trends to service outcomes, these insights not only demonstrate value but also build the case for future investment.

Why Libera is the Right Partner for VR Agencies

At Libera, we understand the unique challenges VR agencies face. That’s why our new data intelligence module is designed specifically to meet the needs of VR professionals. With intuitive dashboards, advanced compliance tools, and actionable insights, we help agencies:

• Streamline RSA 911 reporting to avoid compliance risks.
• Optimize operations with real-time data visualization.
• Tell compelling stories of success to secure funding and stakeholder support.

Our analytics tools empower agencies to move from reactive decision-making to proactive strategies, ensuring better outcomes for both clients and staff.

What’s Next?

This is just the beginning. Over the next seven weeks, we’ll dive deeper into how analytics can transform every aspect of your agency’s operations—from vendor management to caseload optimization, supported employment, and more.

Stay tuned for next week’s post: “Ensuring RSA Compliance with Confidence,” where we’ll explore how analytics simplifies the complex world of RSA 911 reporting. insights, we’re here to help you turn your data into decisions.

Join Us on This Journey

We invite you to join us over the next eight weeks as we explore how analytics can revolutionize the way VR agencies operate. Together, we’ll dive into the challenges, opportunities, and solutions that empower agencies like yours to transform lives and achieve their missions.

Ready to get started? Stay tuned for our first post next week, where we’ll discuss how analytics can help VR agencies ensure RSA compliance with confidence.

Want to learn more? Join us for a 30-minute webinar, Transforming Vocational Rehabilitation Through Analytics.

Join us for a 30-minute webinar on Friday, March 21st, 2025 at 1:00 PM ET! Discover how Libera’s analytics experts can help your agency harness data to ensure compliance, optimize operations, improve outcomes, and advocate for funding success. Register below to learn more!

That’s why we’re excited to launch our 8-week blog series: Transforming Vocational Rehabilitation Through Analytics. This series is designed to guide VR agencies on how to harness the power of analytics to meet challenges, streamline operations, and make data-driven decisions that transform lives.

What You Can Expect From This Series

Over the next eight weeks, we’ll explore key ways analytics can empower VR agencies to:

• Ensure RSA Compliance: Avoid corrective actions and streamline reporting processes.
• Optimize Workforce Management: Gain insights into user roles, responsibilities, and access to enhance efficiency.
• Improve Vendor Performance: Analyze vendor data to ensure alignment with agency goals.
• Track Caseloads and Service Trends: Maximize operational efficiency and focus on high-impact services.
• Understand Client Journeys: Analyze case movements and closure trends to uncover actionable insights.
• Advocate for Your Budget: Use data to tell a compelling story of success and secure funding.

Each blog will feature actionable insights, real-world scenarios, and practical tips to help your agency make the most of its data. From compliance to caseloads, vendor management to budget advocacy, this series will showcase how the right analytics tools can drive meaningful change.

Why Analytics Matter More Than Ever

Analytics are no longer just a tool for reporting—they’re a necessity for ensuring compliance, improving client outcomes, and making data-informed decisions. By unlocking the potential of your data, you can identify areas for improvement, celebrate successes, and create a roadmap for the future.

At Libera, we understand the unique challenges VR agencies face. That’s why our new data intelligence module is designed specifically to meet your needs. From intuitive dashboards to actionable insights, we’re here to help you turn your data into decisions.

Join Us on This Journey

We invite you to join us over the next eight weeks as we explore how analytics can revolutionize the way VR agencies operate. Together, we’ll dive into the challenges, opportunities, and solutions that empower agencies like yours to transform lives and achieve their missions.

Ready to get started? Stay tuned for our first post next week, where we’ll discuss how analytics can help VR agencies ensure RSA compliance with confidence.

Want to learn more? Join us for a 30-minute webinar, Transforming Vocational Rehabilitation Through Analytics.

Join us for a 30-minute webinar on Friday, March 21st, 2025 at 1:00 PM ET! Discover how Libera’s analytics experts can help your agency harness data to ensure compliance, optimize operations, improve outcomes, and advocate for funding success. Register below to learn more!